Shipping policy

Last updated: September 4, 2026

ORDER PROCESSING

Orders are typically processed and handed to the carrier within 2 business days after payment and address verification.

Business days are Monday through Friday, excluding United States federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Vintage electronics are function-tested and carefully packed before shipment. If an unexpected issue prevents us from shipping within the stated timeframe, we will contact you with an updated estimate and the option to cancel the unshipped order for a full refund.

Preorders, sourced items, made-to-order products, and other items with different processing times will have that timeframe stated in their product listing or order agreement.

SHIPPING RATES AND SERVICES

Available shipping services, estimated transit times, and prices are shown at checkout based on the delivery address and the size and weight of the order.

We primarily use UPS and USPS, although another carrier may be used when appropriate.

Delivery estimates begin after the carrier accepts the package. They are estimates rather than guaranteed delivery dates unless the selected service expressly includes a carrier-backed guarantee.

TRACKING

A shipping-confirmation email containing tracking information is sent after the shipping label is created.

Tracking may take up to 24 hours to begin updating after the carrier receives the package. Label creation does not necessarily mean the carrier has already accepted the shipment.

PACKAGING OF VINTAGE AND FRAGILE ITEMS

Vintage stereos, electronics, and other fragile products are packed with protective material on all sides and secured to reduce movement during transit.

Please retain the shipping box and packing material until you have inspected and tested the item. Original packaging may be required if a shipping-damage claim is necessary.

ADDRESS CHANGES AND ORDER CANCELLATIONS

Review your shipping address carefully before submitting an order.

Contact info@pulseautoworks.com immediately if an address needs to be corrected. We will try to make the change, but an address cannot always be updated after an order has entered fulfillment or a carrier has accepted it.

If an order is returned because the customer entered an incomplete or incorrect address, refused delivery, or failed to collect the package, the customer may be responsible for the original shipping cost, return-to-sender charges, and any additional reshipping cost.

A cancellation request is not guaranteed after fulfillment has started. An order that has already shipped must follow the applicable return process.

DELAYS

Weather, customs processing, carrier volume, service disruptions, and other events outside our control can delay a shipment.

We cannot guarantee carrier transit times, but we will assist with tracking and reasonable carrier inquiries. Contact us if tracking has not updated for several business days or if the package has passed its estimated delivery window.

LOST PACKAGES

If tracking indicates that a package may be lost in transit, contact info@pulseautoworks.com. We will work with the carrier to open an investigation.

When the carrier confirms that a package was lost before delivery, we will provide a replacement when available or a refund. Because many vintage items are one-of-one, a replacement may not always be possible.

PACKAGES MARKED DELIVERED

If tracking shows “delivered” but the package cannot be located:

1. Check the delivery area, mailbox, parcel locker, building office, and nearby household members.
2. Allow until the end of the delivery day in case the carrier scanned the package early.
3. Contact the carrier using the tracking number.
4. Email info@pulseautoworks.com within 3 calendar days so we can assist with an investigation.

Resolution of a delivered-but-missing claim depends on the carrier investigation and the circumstances of delivery. Signature confirmation may be required on higher-value orders.

SHIPPING DAMAGE

Inspect the package and item promptly after delivery.

If an order arrives damaged, contact info@pulseautoworks.com as soon as possible—preferably within 48 hours—and include:

• Your order number
• Photographs of the outside of the shipping box
• Photographs of the shipping label
• Photographs of the internal packing
• Photographs or video of the damaged item

Keep all packaging while the claim is reviewed. Do not install, modify, open, or attempt to repair a damaged electronic item before contacting us.

INTERNATIONAL SHIPPING

International availability and shipping rates are shown at checkout.

Duties, VAT, import taxes, brokerage charges, and other destination-country fees may be collected at checkout when supported. When they are not collected at checkout, the recipient is responsible for paying them.

International delivery estimates can be affected by customs processing. Pulse Autoworks cannot control customs inspections or local-carrier delays.

We cannot mark an order as a gift or report a value lower than the actual transaction value.

If an international package is refused or returned because duties, taxes, or fees were not paid, any approved refund may be reduced by the original shipping cost, return shipping, and charges assessed to Pulse Autoworks.