Returns & Refunds

At Pulse Autoworks we want you stoked on what you ordered. If something isn't right, we'll work with you to sort it out. Please read the policy below, and note that all returns and exchanges start by reaching out to us first — don't ship anything back before contacting us.

Start here

Before returning anything, contact us through our Contact Us page (or email us at AutoworksPulse@gmail.com) with your order number and a quick note about the issue. We'll confirm whether your item qualifies, explain the next steps, and send you the return address and instructions directly. Any item sent back without contacting us first may not be accepted.

Return window

You have 14 days from the day your order arrives to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging where applicable.

Damaged, defective, or wrong items

If your order shows up damaged, defective, or it's not what you ordered, let us know within 48 hours of delivery and include a few photos. We'll make it right with a replacement or a full refund, and we'll cover the return shipping — that one's on us.

Product-specific notes

Audio & electronics (including our nostalgic/vintage stereos). Vintage and refurbished gear is tested and confirmed working before it ships unless the listing says otherwise, and any cosmetic wear is part of the character of older equipment and is described in the listing. Because these are older units:

• If a stereo arrives dead or not functioning as described, contact us within 7 days and we'll take care of it.
• Once a unit has been installed or wired into a vehicle, it's no longer returnable, since we can't resell an installed item and can't verify how it was fitted.

Decals & printed stickers. For hygiene and quality reasons, decals and stickers are final sale once the backing has been peeled or the item has been applied. Custom or personalized decals are non-returnable. If a decal arrives misprinted, damaged, or defective, we'll replace it at no cost — just reach out with photos.

Apparel. Clothing can be returned within the window above as long as it's unworn, unwashed, and has any original tags still attached.

Accessories & other products. Must be unused and returned in their original packaging.

Non-returnable items

• Installed audio or electronic components
• Opened or applied decals and stickers
• Custom or personalized items
• Sale, clearance, or final-sale items (marked as such on the product page)

Refunds

Once we receive your returned item and inspect it, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days, though your bank or card provider may take additional time to post it.

Original shipping charges are non-refundable, and unless the return is due to our error (a damaged, defective, or wrong item), return shipping is the customer's responsibility.

Exchanges

Want a different item instead of a refund? Mention it when you reach out and we'll arrange the exchange with you directly.

Questions

Not sure if your situation qualifies? Just ask before sending anything back — head to our Contact Us page or email AutoworksPulse@gmail.com and we'll help you figure out the best way forward.