Refund policy

Last updated: September 4, 2026

We want you to feel confident ordering from Pulse Autoworks. If something is not right, contact us and we will work with you toward a fair resolution.

STARTING A RETURN

Before returning an item, email info@pulseautoworks.com with:

• Your order number
• The item you would like to return
• The reason for the return
• Photos or video when the item is damaged, defective, or not as described

Please do not send an item back without authorization. Once a return is approved, we will provide the return address and instructions. Approved returns must be shipped within 7 calendar days of authorization unless we agree otherwise.

Items returned without prior authorization may be refused or returned to the sender.

GENERAL RETURN WINDOW

Unless a product-specific rule below applies, you may request a return within 14 calendar days after the carrier records the order as delivered.

To qualify for a return, the item must be:

• In the same condition in which it was received
• Unused and unmodified
• Complete with all included parts, accessories, manuals, and packaging
• Packaged securely for return shipment

Approval of a return request does not guarantee a refund. All returned items are inspected after arrival.

VINTAGE AUDIO AND ELECTRONICS

Most vintage audio and electronics sold by Pulse Autoworks are pre-owned. Each listing shows the actual unit being sold unless expressly stated otherwise. Age-related cosmetic wear that is visible in the photographs or disclosed in the listing is not considered a defect.

Functional issues

If a vintage stereo or electronic item arrives dead, materially damaged, or not functioning as described in its listing, contact us within 7 calendar days of delivery.

Please include clear photographs or video showing the issue and, when relevant, the wiring or test setup. We may request reasonable diagnostic information from the installer before authorizing a return.

Do not open the unit, attempt an internal repair, modify its circuitry, or cut its included wiring before contacting us.

If we confirm that the item arrived defective or was materially misdescribed, we will arrange an appropriate repair, replacement when available, or refund. Pulse Autoworks will cover approved return shipping, and no restocking fee will apply.

Change-of-mind and compatibility returns

A working vintage stereo or electronic item may be returned within the 14-day return window only when it has not been permanently installed, opened, modified, altered, or damaged, and when its wiring or harness has not been cut or spliced.

Approved change-of-mind, fitment, or compatibility returns are subject to a 15% restocking fee calculated from the item price. The customer is responsible for insured and trackable return shipping.

A disclosed cosmetic condition, Japanese FM-band limitation, missing accessory identified in the listing, or incompatibility with the customer’s vehicle is not considered a product defect.

Installed or modified electronics

Change-of-mind and compatibility returns cannot be accepted after an item has been installed, modified, opened, or wired into a vehicle.

A legitimate not-as-described claim will not be denied solely because a qualified installer made a reasonable, reversible connection needed to test the item. However, this policy does not cover damage caused by incorrect voltage, reversed polarity, improper grounding, faulty wiring, short circuits, moisture, impact, modification, misuse, or improper installation.

SHIPPING DAMAGE, WRONG ITEMS, AND MISSING ITEMS

Please inspect your order promptly after delivery.

If an item arrives with visible shipping damage, is not the item you ordered, or is missing part of the order, contact us as soon as possible—preferably within 48 hours. Keep the item, shipping box, packing material, and shipping label while the claim is reviewed.

When the problem is confirmed, Pulse Autoworks will cover approved return shipping and provide a replacement when available or a refund. No restocking fee will apply.

ACCESSORIES, APPAREL, DECALS, AND OTHER MERCHANDISE

Accessories and other merchandise must be unused and returned with their original packaging where applicable.

Apparel must be unworn, unwashed, unaltered, and returned with any original tags attached.

Decals and stickers cannot be returned after the backing has been removed or the product has been applied. Custom or personalized items are final sale unless they arrive damaged, defective, or different from what was ordered.

NON-RETURNABLE ITEMS

The following cannot be returned for a change of mind:

• Electronics that have been installed, opened, modified, altered, or damaged
• Electronics with cut or spliced wiring
• Applied or partially applied decals and stickers
• Custom or personalized products
• Items missing included parts or accessories
• Gift cards
• Items expressly marked “final sale”

A final-sale designation does not eliminate any rights you may have when an item arrives damaged, defective, or materially different from its description.

RETURN SHIPPING

Pulse Autoworks pays approved return shipping when an item arrives damaged, defective, materially misdescribed, incomplete, or incorrect.

For change-of-mind, fitment, compatibility, or other discretionary returns, the customer is responsible for return shipping and adequate insurance.

The customer is responsible for properly packaging a discretionary return. Deductions may be made when an item is damaged during the return shipment because it was inadequately packaged.

REFUNDS

We will inspect returned items and email you with the result.

Approved refunds are issued to the original payment method, normally within 5 business days after the return is inspected. Your bank, card issuer, or payment provider may require additional time to post the credit.

For discretionary returns:

• Original shipping charges are not refundable
• The customer is responsible for return shipping
• A 15% restocking fee applies to vintage audio and electronics

For an item that arrives damaged, defective, materially misdescribed, incomplete, or incorrect:

• No restocking fee applies
• Pulse Autoworks covers approved return shipping
• Original standard shipping charges will be refunded when appropriate

Expedited-shipping upgrades are not refundable unless required by law or the shipping problem was caused by Pulse Autoworks.

EXCHANGES

Because many of our vintage products are individual, one-of-one units, an identical replacement may not be available. When an exchange is requested, we will explain the available replacement, store-credit, repair, or refund options.

INTERNATIONAL ORDERS

International customers follow the same return-request process. Customs duties, import taxes, brokerage charges, and similar government or carrier fees generally cannot be refunded by Pulse Autoworks.

Nothing in this policy limits consumer rights that cannot legally be waived. If the law where you live provides a longer return period, prohibits a restocking fee, or requires a different remedy, that law will apply.