Shipping & Returns
Shipping
Orders ship within 2 business days. Decks are wrapped and boxed with padding on all sides.
Most orders go out through UPS, with some moving through USPS depending on where you are. At checkout you'll see a few options: next day, two day, or standard. Rates are calculated by distance and shown before you pay.
Tracking is sent as soon as the label is created.
Returns
If a unit arrives and doesn't work as described, tell us within 7 days and we'll make it right. Send photos or video of the issue and we'll sort out a refund or replacement.
We don't accept returns for cosmetic condition shown in the listing photos. Everything is pictured before you buy, so look closely and ask if you're unsure.
Return shipping on a misdescribed unit is on us. Return shipping for any other reason is on you.
Changed your mind?
Things happen and plans change. If you want to return a working unit, please contact us within 3 days of delivery and we'll get it sorted. Returns in this case are subject to a 15% restocking fee, and return shipping is on you.
The unit needs to come back in the same condition it left. We photograph every unit before it ships, so if something's different when it comes back, we'll work it out with you directly.
International
We ship worldwide. Rates are calculated at checkout, and the buyer is responsible for any customs fees and duties charged by their country.
If anything comes up along the way, reach out and we'll get it resolved.